Phone

+47 911 40 266

Email

mark@youtime.no

Opening Hours

Mon-Fri 5AM-7PM (Sun 10AM-3PM)

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Great YouTime FAQ’s About Massage and More

Frequently Asked Questions

At YouTime Massage we strive to give you the best massage experience possible. This FAQ page is intended to provide you with answers to frequently asked questions.

Common questions not found here are likely found in detail in a YouTime blog post, so it’s also worth a look.

Do you have a question?

Please write ‘QUESTION’ in the subject header and email your questions to mark@youtime.no for fastest response.

For more detailed information regarding our Policies and Procedures please refer to our Terms and Conditions.

WHEN SHOULD I ARRIVE FOR MY MASSAGE?

Please aim to arrive 10-15 minutes prior to your scheduled massage to permit ample time for check-in. As a courtesy to other guests, we must start and end each massage service at the scheduled time; accordingly, we will not be able to extend the time of your service if you arrive late. 

HOW DO I BOOK A MASSAGE?

If it’s your first time you can schedule an appointment by filling out the online booking form here. You can also send a text to Mark directly letting him know you filled out the form. Mark checks bookings only 1-2 times per day. But reads texts between each client, so he will see it sooner! Mark is in high demand so unfortunately we don’t accept any walk-ins and recommend scheduling well in advance.

HOW DO I CANCEL A SERVICE THAT I’VE SCHEDULED?

A booked massage can be canceled by texting Mark directly. Please be aware of our late cancellation policy. We respectfully request at least 12 hours notice if you need to cancel or rebook your massage appointment. We charge 50% of the total amount and so VIPPS you back 50%. This is to compensate for missed wages when there is a last minute cancellation.

WHAT IF I FAIL TO SHOW FOR A SCHEDULED MASSAGE OR ARRIVE LATE?

If you miss your appointment or arrive 15 minutes past your scheduled service start time, the service is automatically canceled and the full price of the scheduled service remains charged with no refund. To ensure a relaxing experience and so you receive the full benefits of the massage, we advise guests to arrive on time (or early) for all scheduled appointments.

WHAT TYPE OF MEMBERSHIP OPTIONS ARE AVAILABLE?

The Ritual Membership is offered to our most loyal and regular guests. It’s an opportunity to make massage a part of your monthly or bi-monthly self-care routine with highly discounted packages on 90 minute massages, includes gift cards for friends and 30 minute reflexology credits for purchase, and much more.

HOW CAN I CANCEL MY MEMBERSHIP?

Ritual Members can cancel their recurring dues (membership) at any time after the first year by providing Mark with 30-days written notice stating the desire to cancel. You may also cancel in-person with Mark or by sending an email.

HOW LONG DO I HAVE TO USE MASSAGE CREDITS?

All package deals are subject to individual time frames as stated at the time of purchase. Membership credits can accrue indefinitely until a Ritual Membership is canceled. Unused massage credits will continue to accrue (i.e., roll-over month-to-month) as long as your membership remains in place. You will have 3 months from the date of cancellation to use any unused massage credits before they expire. No refunds are issued for unused credits past this date.

CAN I FREEZE MY MEMBERSHIP?

The freeze policy allows you to temporarily suspend your Ritual Membership in accordance with the following terms: You may freeze your membership up to three(3) months per contractual year. 

DO YOU ACCEPT GIFT CARDS?

Yes, we accept gift cards for Wellness Massage only (and occasional special offers).

DO YOU PERMIT MINORS TO USE SERVICES?

Yes, unless prohibited by law, YouTime Massage makes services available to minors between the ages of 13 and 17. Minor use of services requires the written consent of a parent or legal guardian, and additional restrictions may apply. Please see our Terms for more details.

ARE SERVICES AND PRICING SUBJECT TO CHANGE?

Yes, please note that prices and services are subject to change at any time.

WHAT IF I’M NOT FEELING WELL?

If you are feeling sick or unwell prior to the start of your scheduled massage, we encourage you to stay home. If you begin to feel sick during your treatment, please let your Massage therapist know immediately.

WHAT IS THE YOUTIME POLICY RELATED TO MOBILE PHONE USE AT THE CLINIC?

We aim to create a safe and relaxing environment for our members and guests. The tranquility offered within our space is paramount. Phones can be disruptive and are not encouraged. Although we do allow cell phones in the massage room, we require that the phones be turned off or switched to silent mode (including vibration) upon check-in.

CAN I RETURN PURCHASED ITEMS?

Yes, if you’ve purchased items in a clinic, we accept returns in original condition (unused, undamaged and unopened in the original packaging) within seven days from the date of purchase. All items purchased in a clinic are only eligible for return or exchange in the same location it was purchased.

Because YouTime jewelry is made-to-order, jewelry is eligible for exchange only. If you’ve purchased items online – through our website – we accept returns in original conditions (unused, undamaged and unopened in original packaging) provided you first obtain a return authorization number, which you can request by emailing mark@youtime.no.

The return authorization number must be written clearly on the outside of the box. Return and exchange shipping costs are the customer’s responsibility and the original shipping charge is nonrefundable.

Ready to Book Your Wellness Massage?

Booking Form

Have you seen our massage blog?

A Self-Care Poem

MORGAN HARPER NICHOLS

You are worth

the quiet moment.

You are worth

the deeper breath.

You are worth

the time it takes

to slow down,

be still

and rest.

 

In a world that puts so much importance on being busy, it is crucial that we step back from time to time and rest. We need to renew our hearts and recharge. We need to be gentle with ourselves and listen to our souls when they need a moment of stillness. It’s a show of strength to slow down and trust that it won’t hinder growth.